ASL, the Application Services Library, is a framework for application management within an organization. The importance of adopting a professional and mature approach to the implementation of application management is widely recognized in the marketplace. This is also the reason for the publicati ... (read more)

 

ITIL (IT Infrastructure Library) provides a framework of Best Practice guidance for IT Service Management and since its creation, ITIL has grown to become the most widely accepted approach to IT Service Management in the world. This pocket guide has been designed as an introductory overview for anyo ... (read more)

 

Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework which provides an effective solution for business information management. BiSL is a public domain standard which is consistent with IT ... (read more)

 

Do you have a clear picture of the interfaces and relationships between change, release and project management? Even after analyzing what ITIL and PRINCE2 - market-leader frameworks in the process domain - suggest? In this article, Christian Cantù and Maxime Sottini draw a picture of the potential ... (read more)

 

Includes the Full text of the ISO / IEC 20000 Standard! ISO / IEC 20000 is the International Certification standard for organizations within the IT Service Management environment. It reflects the increasing desire to have a certification that moves beyond the individual employee and this title co ... (read more)

 

Project management brings major changes and innovation. IT service management promises quality and the fulfillment of needs. Their interactions are not always properly addressed - often leading to issues,conflicts and risks affecting the final quality of services. Integrate them to improve it! (read more)

 

In februari 2005 is BiSL als public domain standaard voor functioneel beheer en informatiemanagement geïntroduceerd. Dit artikel is een introductie op het BiSL-model en -voor diegenen die wat meer zijn ingewijd op dit terrein - geeft het artikel inzicht in de veranderingen in het denken en de invull ... (read more)

 

This vision paper proposes that business and IT professionals must re-focus on building business cases to address strategic gaps in overall IT service delivery improvement. We need a financial model that addresses true service lifecycle costs and benefits, to break through the traditional IT silos o ... (read more)

 

Every enterprise needs to tailor the use of standards and practices to suit its individual equirements. All three standards/practices covered in this guide can play a very useful part, CobiT and ISO/IEC 27002 helping to define what should be done and ITIL providing the how for service management as ... (read more)

 

The Sample exam ITIL Service Manager include case A588 (ITSS & ITSD.EN) English 2007 gives you a good impression of what to expect during the exam and forms an excellent preparation. The questions are representative for the type of question you will get in the actual exam.

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