This White Paper proposes a new framework for ensuring enterprise-level information security that reflects current realities of enterprise, network, and information sharing and access. In the “old” paradigm – one based on concepts of securing ownership of proprietary information – information securi ... (read more)

 

In my view, the growth engines for ITSM at large, and ITIL in particular,are its certification programs. We enjoy today elaborate certification for People and Processes. It is time to tap on the power of a Product certification. (read more)

 

The IT Infrastructure Library (ITIL) is implemented in companies worldwide – but not without its challenges. In this E-Guide, brought to you by SearchDataCenter.com and BMC, you will discover expert strategies essential for a successful ITIL implementation. Gain insight into the unique features asso ... (read more)

 

This white paper describes the development of TOGAF (The Open Group Architecture Framework) and ITIL® as a background to discussions about the potential overlap in the processes they both describe. It does not describe the models themselves. In the further information section of this white paper, th ... (read more)

 

It is no longer simply good enough to capture IT key performance indicators to measure service quality. Organizations must be able to showcase the business value of IT; but how? Selecting the most appropriate business metrics is the key. In this article, Linh C. Ho and Bryce Dunn give practical advi ... (read more)

 

In this white paper Shirley Lacy, an IT Service Management industry recognised leader and co-author of ITIL V3 Service Transition, addresses issues and concerns by answering some key questions regarding using ITIL in a recession. (read more)

 

This whitepaper discusses what ISO 20000 is and considers arguments for and against certification.ISO 20000 is a standard available to IT to support their best practice endeavours. It sets benchmarks to be achieved and works hand-in-hand with a practical methodology, such as the IT Infrastructure Li ... (read more)

 

There is often a misunderstanding, and hence a mixed and overlapping use of terms, when it comes to programme management. Sometimes a programme is called a project. Sometimes a project is called a programme. In addition, sometimes project portfolio and programme are mistakingly used interchangeably. ... (read more)

 

Do you know what the single biggest error is that people make when they start out to make a service catalog? Have you ever seen one? Did you know that you should develop a service portfolio before a service catalog? In this article Mark O’Loughlin will provide advice and guidance on these topics and ... (read more)

 

Despite Lean Six Sigma being around for over twenty years now, it is remarkable that a significant number of companies and individuals still don't really know what it is. Oh, they've heard of it, and may even have been involved in it, but when it comes to defining it or reaping the huge benefits it ... (read more)