Functioneel beheer en informatiemanagement (FB & IM) hebben voor vele organisaties hun meerwaarde bewezen: door de informatievoorziening op de juiste wijze te sturen, kan de aansluiting tussen de bedrijfsprocessen en ICT gewaarborgd blijven. BiSL (Business Information Services Library) is dé publi ... (read more)

 

This document contains a number of example exercises that you can perform using the ABC of ICT card set. ABC of ICT stands for the Attitude, Behaviour and Culture within ICT organizations. In the past 10 years or so many IT organizations have adopted 'best practice' frameworks such as ITIL to bring ... (read more)

 

The Application Services Library (ASL) is a public domain approach for management, maintenance and enhancement/renovation of (business) applications. It consists of a framework of processes, supplemented by various publications and a periodically updated library of best practices that are availab ... (read more)

 

ITIL does not structurally and clearly discriminate between processes and functions. This makes ITIL a mixed reference model, where organizations need implementation models to bring ITSM to practice. In this article, Wim Hoving and Jan van Bon describe the fundamental difference between functions a ... (read more)

 

Changing to a mature, customer focused and business engaged IT organization involves more then just ITIL’s service support and service delivery processes. Michael Davies and David Chesterfield describe how an Australian bank began to bridge the gap between IT and business by developing their own ap ... (read more)

 

ISO/IEC 20000 is the first international standard for IT service management. Worldwide adoption is increasing, and information about implementations is in progress. Alejandro Debenedet and Luis Miguel Rosa Nieto provide an overview of the standard in past, present and future and show us how to appro ... (read more)

 

This article is based on a subdivision of the IT management field into three domains: 1. Business information management (BIM) – business information management is responsible for maintaining the functionality of an information system. It is central to its use. Based on this general definition of t ... (read more)

 

The analysis follows a number of management paradigms that have proven to be essential to IT Service Management: Process, People and Technology (PPT)• Strategy, Tactics and Operations (STO)• Separation of Duties (SoD)• Strategic Alignment Model Enhanced (SAME)• Deming’s Plan-Do-Check-Act (PDCA) ... (read more)

 

ITIL wordt algemeen gezien als de de facto standaard voor het inrichten van IT-service-managementorganisaties. Mede door het succes van ITIL zijn er andere modellen ontwikkeld, zoals ASL. ASL is op de markt gezet als hulpmiddel voor professionalisering van organisaties die zich hebben gespecialiseer ... (read more)

 

For the last five years, the Application Services Library (ASL) has served as a framework for application management. But is it still “future proof”? Remko van der Pols analyzes ASL in the light of current IT developments and examines the possible consequences for the next version of ASL. (read more)