Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management.

This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world’s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost.

• Aligns with ISO/IEC 2000 and ITIL

ISO/IEC lists a set of required capacity management deliverables, ITIL outlines what should be done in capacity management, this book starts to describe how to do it.

• Covers details of what capacity management is all about:

1. What is capacity management
2. Why do it – benefits and cost-benefit analysis
3. How to do it – data-flows and activities
4. Who does it – roles and perspectives
5. Implementation, maintenance, improvement, tools

• Provides comprehensive templates and checklists:

Objectives, interfaces and data-flows, sub-practices and activities, metrics, application sizing parameters, data for modelling, deliverables, reports, CMMI levels, KPIs, risk matrix, sample capacity plan.

Endorsements

"We have read the Best Practice with pleasure – including the mathematical parts of the book which explained complex issues clearly." - Tony Verlaan and Nick Bakker, Getronics

"In general I think it is a very good piece of work." - Neil Jabri, Availability, Capacity & IT Continuity Manager at Nestlé, Switzerland

"I really appreciated this book and the pragmatic approach of the author." - Stephane Duperrex, Senior Associate, Capital Group Corporate International, Switzerland

"In general, I found the text to be well written, easily readable and appropriate. The author is clearly an authority on the topic." - Irwin Friedman, independent Capacity Management consultant, USA

"I just finished my review, and I liked it a lot, a not uncommon feeling when I review Adam Grummitt’s work. The book will earn a worthwhile place on my shelf next to Tufte’s tomes, a real honor." - Director of Capacity Planning & Performance at Harrah's Entertainment Inc., UK